Safeguarding is our highest priority.

We ensure that:

• All staff and volunteers undergo safer recruitment processes, including enhanced DBS checks

• Staff receive regular safeguarding training and supervision

• Clear procedures are in place for identifying, reporting, and responding to concerns

• Safeguarding responsibilities are clearly understood across all settings

Our safeguarding practices are aligned with statutory guidance and are reviewed regularly.

All of our policies are available for viewing or download here.

We aim to provide a positive, responsive service and welcome feedback.

If you have a concern or complaint, we encourage you to follow our complaints procedure, which ensures:

• Concerns are taken seriously

• Issues are handled fairly and promptly

• Outcomes are communicated clearly

Our full complaints procedure is available upon request.

If a complaint relates to registered provision and cannot be resolved directly with us, you may also contact Ofsted for further guidance.

You can find Ofsted’s guidance for parents and carers here.

Where applicable, our provision operates in line with the expectations and inspection frameworks set out by Ofsted and other relevant bodies.

We work collaboratively with schools and partners to ensure:

• Clear accountability

• Robust record‑keeping

• Compliance with inspection requirements

If you would like copies of specific policies, clarification on our procedures, or additional compliance information, please contact us directly.

We are always happy to discuss how our policies support safe, high‑quality provision for children.